# GigZA Premium Subscription Terms **Last Updated:** August 26, 2026 **Effective Date:** August 26, 2026 ## 1. Overview These Subscription Terms govern your purchase and use of GigZA Premium ("Premium" or "Subscription"). By subscribing to Premium, you agree to these terms in addition to our general Terms and Conditions and Privacy Policy. ## 2. Premium Subscription Features ### 2.1 Included Features GigZA Premium for Hustlers (R19/month) includes: ✓ **Unlimited Gig Applications** - Apply to as many gigs as you want (free users limited to 2 per week) ✓ **Verified Badge** - Display a Premium badge on your profile ✓ **Priority Placement** - Appear higher in Client search results and feeds ✓ **WhatsApp Gig Alerts** - Receive notifications for new gigs in your area ✓ **Hustler Score Bonus** - +0.1 display boost to your Hustler score ✓ **Early Access** - Be first to see new gigs when they're posted ### 2.2 Free Trial New Premium subscribers may be eligible for a **7-day free trial**. During the trial: - You have full access to all Premium features - You will not be charged until the trial period ends - You may cancel anytime during the trial without charge - If not cancelled, your subscription begins after the trial ends ## 3. Pricing and Payment ### 3.1 Subscription Price **R19.00 per month** (South African Rand) Price is subject to change with 30 days' advance notice to subscribers. ### 3.2 Billing Cycle - Subscriptions are billed **monthly** on a recurring basis - Your first charge occurs at the end of any free trial period - Subsequent charges occur on the same day each month (your "billing date") - All charges are in South African Rand (ZAR) ### 3.3 Payment Methods Accepted payment methods: - Credit card (Visa, Mastercard) - Debit card - Instant EFT - Apple Pay (iOS users) - Google Pay (Android users) Payment processing is handled securely by Paystack, our authorized payment provider. ### 3.4 Failed Payments If a payment fails: - We will attempt to charge your payment method up to 3 times over 7 days - You will receive email notifications of failed payment attempts - Premium features will be suspended if payment cannot be collected - Your account will revert to free tier status - Outstanding amounts remain due ### 3.5 Taxes All prices are inclusive of applicable VAT at the current South African rate (15%). VAT is calculated and applied at checkout. ## 4. Auto-Renewal ### 4.1 Automatic Renewal Your Premium subscription **automatically renews** each month unless cancelled. By subscribing, you authorize us to charge your payment method on each billing date. ### 4.2 Renewal Notifications We will send you an email reminder **3 days before** your subscription renews, including: - Upcoming renewal date - Amount to be charged - Option to cancel if desired ### 4.3 Opting Out of Auto-Renewal You may disable auto-renewal at any time through: - Account Settings → Subscription → Cancel Subscription - Emailing support at contact.gigza@gmail.com ## 5. Cancellation Policy ### 5.1 How to Cancel You may cancel your Premium subscription at any time by: 1. Going to Profile → Premium Status → Cancel Subscription 2. Following the cancellation prompts 3. Confirming cancellation Alternatively, email contact.gigza@gmail.com with "Cancel Premium Subscription" in the subject line. ### 5.2 Cancellation Effect When you cancel: - **Immediate effect:** Auto-renewal is disabled; you will not be charged again - **Access continuation:** You retain Premium features until the end of your current paid period - **After period ends:** Account reverts to free tier automatically - **No partial refunds:** See Section 6 for refund policy ### 5.3 Reactivation You may reactivate Premium at any time through your account settings. Previous Premium status does not carry over; you will start a new subscription at current pricing. ## 6. Refund Policy ### 6.1 No Refunds for Partial Periods In compliance with the Consumer Protection Act (CPA) Section 20, subscription fees are **non-refundable** for partial billing periods. If you cancel mid-cycle: - ✓ You retain access until period end - ✗ No prorated refund for unused days ### 6.2 Exception: Billing Errors Refunds may be issued for: - Duplicate charges - Charges after cancellation was confirmed - Technical errors in billing To request a refund for billing errors, contact contact.gigza@gmail.com within 30 days of the charge. ### 6.3 Free Trial Cancellation If you cancel during your free trial period: - You will not be charged - Premium access ends immediately - No refund is necessary as no charge occurred ## 7. Changes to Subscription ### 7.1 Price Changes We reserve the right to change Premium pricing. If we increase the price: - You will receive **30 days' advance notice** via email - The new price applies from your next billing cycle after the notice period - You may cancel before the new price takes effect - Continued subscription after the notice period constitutes acceptance ### 7.2 Feature Changes We may add, modify, or remove Premium features at any time. We will notify subscribers of material changes affecting their subscription value. ## 8. Suspension and Termination ### 8.1 Suspension by GigZA We may suspend or terminate your Premium subscription if: - Your account violates our Terms and Conditions - Payment cannot be collected after multiple attempts - Your account is involved in fraudulent activity - Required by law or legal process ### 8.2 Effect of Termination If we terminate your subscription for violations: - Premium features are immediately revoked - No refund is provided for remaining period - You may be prohibited from re-subscribing ### 8.3 Account Deletion If you delete your GigZA account: - Your Premium subscription is automatically cancelled - No refund is provided - You will not be charged for future periods ## 9. Consumer Protection Act (CPA) Rights ### 9.1 Fixed-Term Agreements Premium subscriptions are month-to-month and **not fixed-term contracts**. You may cancel at any time as described in Section 5. ### 9.2 Cooling-Off Period Under CPA Section 16, you have a **5-business-day cooling-off period** from the date of subscription to cancel without reason. If you cancel within this period: - You must immediately stop using Premium features - A prorated refund will be issued for unused days - No cancellation fee applies ### 9.3 Fair and Transparent Terms These Subscription Terms comply with CPA requirements for: - Plain language (Section 22) - Disclosure of charges (Section 23) - Notice of renewal (Section 14) - Cancellation rights (Section 14) ## 10. Data and Privacy ### 10.1 Payment Information Payment card details are processed and securely stored by Paystack. GigZA does not store full payment card numbers. ### 10.2 Subscription Data We collect and process subscription data including: - Payment history - Subscription status - Feature usage See our Privacy Policy for full details on data processing. ## 11. Support ### 11.1 Premium Support Premium subscribers receive priority support response times: - **Email support:** Response within 24 hours (vs. 48 hours for free users) - **Technical issues:** Priority troubleshooting ### 11.2 Contact Support For subscription-related questions: **Email:** contact.gigza@gmail.com **Subject Line:** "Premium Subscription - [Your Issue]" ## 12. Disputes and Liability ### 12.1 Limitation of Liability Our liability for Premium subscription issues is limited to the subscription fees paid in the 12 months prior to any claim. ### 12.2 No Guarantee of Results Premium features enhance visibility and access but do not guarantee: - Selection for specific gigs - Any minimum income or number of hires - Success on the platform Results depend on your skills, ratings, responsiveness, and market demand. ### 12.3 Dispute Resolution Subscription billing disputes should be raised within 30 days. See our main Terms and Conditions for dispute resolution procedures. ## 13. Modifications to These Terms ### 13.1 Updates We may update these Subscription Terms from time to time. Changes will be communicated via: - Email to subscribers - In-app notification - Posted notice on the platform ### 13.2 Continued Use Continued use of Premium after changes indicates acceptance. If you disagree with changes, you may cancel your subscription. ## 14. Governing Law These Subscription Terms are governed by the laws of the Republic of South Africa, including: - Consumer Protection Act, 2008 - Electronic Communications and Transactions Act, 2002 - Protection of Personal Information Act, 2013 ## 15. Contact Information **GigZA (Pty) Ltd** (registration number 2026/673329/07) Address: 16 Cape Ash Street, Kraaifontein, Cape Town, South Africa 7570 Phone: +27 72 950 9350 **For subscription support:** Email: contact.gigza@gmail.com **For billing inquiries:** Email: contact.gigza@gmail.com Subject: "Billing Inquiry - Premium Subscription" **For cancellation requests:** Via in-app settings or email: contact.gigza@gmail.com Subject: "Cancel Premium Subscription" --- ## Quick Reference Summary | **Aspect** | **Details** | |------------|-------------| | **Price** | R19/month | | **Free Trial** | 7 days for new subscribers | | **Billing** | Monthly, automatic renewal | | **Cancellation** | Anytime, via account settings | | **Access After Cancel** | Until end of paid period | | **Refunds** | No partial refunds; cooling-off period applies | | **Payment Methods** | Card, EFT, Apple Pay, Google Pay | | **Price Changes** | 30 days' notice | | **CPA Cooling-Off** | 5 business days for full refund | --- **By subscribing to GigZA Premium, you acknowledge that you have read, understood, and agree to these Subscription Terms.** **Last Reviewed:** August 26, 2026 **Next Review:** August 26, 2027