Frequently asked questions

Tap Post a Gig, choose a category, describe the job, add the street address and set your price. The price fills in from the category, and you can change it. Posting is free.

Hustlers near you can then apply. You compare applicants and ratings, and pick who to hire.

Browse gigs near your suburb and tap “I’m In”. There are no long forms or quotes. If the client picks you, you sort out the details on WhatsApp.

Link your bank account under Profile → Payout account before you apply, so your payout can be sent when the job is done.

GigZA is built for South Africa. You choose your suburb when you set up your profile, and gigs are matched by suburb so you see work near you.

How many gigs you see depends on how many have been posted nearby.

Yes. When a client hires, the gig amount is held (on their card, or by Instant EFT when TradeSafe is enabled). You are not charged until both client and hustler mark the gig complete.

After both confirm, the hold is captured. The hustler is paid to their linked bank account, and GigZA keeps any platform fee (minus GigZA Credit, if there is any).

After both sides mark the gig complete and the payment captures, funds settle to the hustler’s linked bank account through TradeSafe, our payment partner.

Payouts run on business days, so expect the deposit later the same day or the next business day, not always the same minute you mark complete.

Cancel more than 2 hours before the scheduled start and the hold is released without charge.

Closer than that, or if something went wrong on the job, do not mark the gig complete. Report a problem from the gig so the team can review it.

Posting a gig is free, and the client pays the price they posted. The platform fee comes out of the hustler’s payout when the gig is completed, not on top for the client. Hustlers keep 100% of their first 3 jobs.

On the feed, you see what you will earn after your current fee tier. Another hustler may see a different earn amount on the same gig.

Your earn amount and any platform fee are shown in the app before you apply.

GigZA uses fee tiers that affect how much of the gig price you keep after a job is completed. Your tier can change over time based on your activity on the platform (for example completed gigs, consistency, and ratings).

Tiers are separate from ID badges. Badges help clients trust you; tiers affect your take-home on paid gigs.

Your earn amount and any platform fee are shown in the app before you apply.

GigZA Credit is wallet credit that offsets platform fees only. It cannot be withdrawn as cash or paid out to your bank.

Invite a friend with your referral code. When they finish their first gig, you earn R75 GigZA Credit. On your next paid gigs, that balance reduces the fee GigZA collects, so you keep more of the gig price.

Share your code from Profile → Refer friends. Your friend signs up with that code. When they complete their first gig, R75 GigZA Credit is added to your wallet automatically.

There is no cash withdrawal for referral rewards. They exist to cover your platform fees on future gigs.

Bronze, Silver and Verified show how far a hustler’s ID check has got. They help clients choose who to hire.

Badges do not change your fee tier or the earn amount shown on a gig.

Indirectly. Ratings are one of the signals we use for fee tiers. Strong, consistent performance can improve your tier over time; poor ratings or disputes can limit tier progress.

Clients rate hustlers when marking a gig complete, and hustlers rate clients too. That rating updates the profile average used on future gigs.

Your earn amount and any platform fee are shown in the app before you apply.

GigZA handles personal information in line with POPIA. Our POPIA notice explains what we collect, why, and how to ask for your data to be corrected or deleted.