1. Introduction
This Privacy Policy explains how GigZA (Pty) Ltd (registration number 2026/673329/07) (“GigZA,” “we,” “us”) collects, uses, stores, and protects personal information when you use the GigZA platform and related services.
We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African law.
Business location: Kraaifontein, Cape Town, 7570, South Africa
Information Officer: contact.gigza@gmail.com
2. Information we collect
2.1 Information you provide
- Account: name, email, mobile number, password (stored encrypted), suburb/area, date of birth (18+ verification), optional profile photo and bio
- Hustler profile: skills, categories, payout/banking details via our payment partners
- Verification: South African ID number and images (ID document and selfie) when you apply for verification
- Gigs: titles, descriptions, photos, pricing, scheduling, and application messages
- Support: tickets, reports, disputes, and correspondence with us
2.2 Information collected automatically
- Device, browser, and app technical data
- IP address and approximate location derived from IP or profile suburb
- Usage logs (pages/features used, performance and error diagnostics)
- Cookies and similar technologies (see section 9)
2.3 Information from third parties
- Sign-in providers (e.g. Google): name, email, profile picture if you choose OAuth sign-in
- Payment and escrow partners: payment status, transaction references, payout status (we do not store full card numbers)
- Verification partners (where enabled): verification results linked to your account
3. How we use your information
We use personal information to:
- Provide the marketplace (accounts, gigs, applications, hiring, completion, ratings)
- Process payments, escrow, and payouts through licensed partners
- Verify identity and reduce fraud
- Send transactional notices (applications, hires, payments, security alerts)
- Send optional marketing or gig alerts where you have consented
- Improve the service, analytics, and support
- Comply with law and enforce our Terms
Lawful bases under POPIA include contractual necessity, legitimate interests (safety, fraud prevention), consent (where required), and legal obligation.
4. What other users see
Depending on your role and activity:
- Public or semi-public profile: display name, photo, suburb/area, skills, ratings, verification badges, gig history counts
- After a hire: contact details needed to perform the gig (e.g. phone for WhatsApp handoff) and gig-specific information
Do not share sensitive personal information in public gig text before a hire is confirmed.
5. Sharing with service providers
We share information with processors who assist us under contract, including:
| Category | Examples | Purpose |
|---|---|---|
| Hosting & database | Supabase, Vercel | Run the app and store data securely |
| Payments & escrow | TradeSafe, Paystack | Card/EFT, escrow, and payouts |
| Communications | WhatsApp (Meta), email providers | Hire coordination and notifications |
| Push notifications | Web push infrastructure | Optional alerts you enable |
We may also disclose information when required by law, to protect rights and safety, or with your consent. If GigZA undergoes a merger or asset sale, we will notify you where required.
6. International transfers
Your information may be processed in the European Union, United States, or other countries where our providers operate. We use contractual and technical safeguards appropriate to POPIA.
7. Retention
- Active accounts: retained while you use the service and as needed to provide it
- Deleted accounts: profile data removed from public view; identifiers anonymised within a reasonable period; transaction records retained as required for tax and law (typically up to 7 years where applicable)
- Disputes and legal holds: longer retention where necessary
8. Security
We use technical and organisational measures including encryption in transit (HTTPS), access controls, secure storage for documents, and monitoring. No system is 100% secure; please use a strong password and report suspicious activity.
9. Cookies and similar technologies
We use essential cookies for sign-in and security. We may use analytics and preference cookies to understand usage and remember settings. You can limit cookies in your browser; some features may not work without essential cookies.
10. Your rights (POPIA)
You may request access, correction, deletion, restriction, or objection to processing, and data portability where applicable. Contact the Information Officer at contact.gigza@gmail.com (subject: POPIA request). We respond within 30 days.
You may complain to the Information Regulator: inforeg@justice.gov.za · 012 406 4818.
11. Children
The service is not directed at anyone under 18. We do not knowingly collect children’s personal information.
12. Marketing
We send marketing only with your consent where required. You can opt out via email unsubscribe links or account settings. Transactional messages about your account or gigs cannot be fully opted out while you use the service.
13. Changes to this policy
We may update this Privacy Policy. Material changes will be notified by email, in-app notice, or a prominent banner. Continued use after the effective date constitutes acceptance of the updated policy.
14. Contact
Privacy & POPIA: contact.gigza@gmail.com
Location: Kraaifontein, Cape Town, 7570, South Africa